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CodeMeterAct Error

Posted: 6/18/2019 8:32 AM
  • Gippsland FM
  • ID: 629
  • Join Date: 7/18/2018
  • Location: , Australia
  • Posts: 3

I have an issue with one workstation. When open Dinesat a popup window appears.


One of the following Licenses is required:


CodeMeterAct 5000310:40


Failure Reason: The Firm Access Counter is zero - the en-/decryption


cannot be operated, Error 38.


Please Help

Dinesat Pro Radio 10.1.9.1, Windows 7 x64
Posted: 6/18/2019 3:51 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 3

I have an issue with one workstation. When open Dinesat a popup window appears.


One of the following Licenses is required:
CodeMeterAct 5000310:40
Failure Reason: The Firm Access Counter is zero - the en-/decryption cannot be operated, Error 38.


Please Help

- Gippsland FM


Please send this info and team viewer login credentials to techsupport @ hardata.com. The support team will fix the issue ASAP.

MacBook Pro 2015
Posted: 6/25/2019 12:06 AM
  • Gippsland FM
  • ID: 629
  • Join Date: 7/18/2018
  • Location: , Australia
  • Posts: 3

Hello I email 'techsupport @ hardata.com' without the spaces on the 16/9 and I still haven't heard back from them.  I have re-emailed again today.

Dinesat Pro Radio 10.1.9.1, Windows 7 x64
Posted: 6/25/2019 1:31 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 3

Please send this info and permanent team viewer login credentials to techsupport @ hardata.com. Maybe they can't connect if teamviewer password had changed.

MacBook Pro 2015
Posted: 6/25/2019 10:45 PM
  • Gippsland FM
  • ID: 629
  • Join Date: 7/18/2018
  • Location: , Australia
  • Posts: 3

I resent the email yesterday.  I have verified the details haven't changed.


 

Dinesat Pro Radio 10.1.9.1, Windows 7 x64
Posted: 6/26/2019 1:43 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 3

Please answer the support ticket you already have.

MacBook Pro 2015
1

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