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CodeMeterAct Error (Closed)

Posted: 6/18/2019 8:32 AM
  • Gippsland FM
  • ID: 629
  • Join Date: 7/18/2018
  • Location: , Australia
  • Posts: 3

I have an issue with one workstation. When open Dinesat a popup window appears.


One of the following Licenses is required:


CodeMeterAct 5000310:40


Failure Reason: The Firm Access Counter is zero - the en-/decryption


cannot be operated, Error 38.


Please Help

Dinesat Pro Radio 10.1.9.1, Windows 7 x64
Posted: 6/18/2019 3:51 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 5

I have an issue with one workstation. When open Dinesat a popup window appears.


One of the following Licenses is required:
CodeMeterAct 5000310:40
Failure Reason: The Firm Access Counter is zero - the en-/decryption cannot be operated, Error 38.


Please Help

- Gippsland FM


Please send this info and team viewer login credentials to techsupport @ hardata.com. The support team will fix the issue ASAP.

Dell Vostro 5590
Posted: 6/25/2019 12:06 AM
  • Gippsland FM
  • ID: 629
  • Join Date: 7/18/2018
  • Location: , Australia
  • Posts: 3

Hello I email 'techsupport @ hardata.com' without the spaces on the 16/9 and I still haven't heard back from them.  I have re-emailed again today.

Dinesat Pro Radio 10.1.9.1, Windows 7 x64
Posted: 6/25/2019 1:31 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 5

Please send this info and permanent team viewer login credentials to techsupport @ hardata.com. Maybe they can't connect if teamviewer password had changed.

Dell Vostro 5590
Posted: 6/25/2019 10:45 PM
  • Gippsland FM
  • ID: 629
  • Join Date: 7/18/2018
  • Location: , Australia
  • Posts: 3

I resent the email yesterday.  I have verified the details haven't changed.


 

Dinesat Pro Radio 10.1.9.1, Windows 7 x64
Posted: 6/26/2019 1:43 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 5

Please answer the support ticket you already have.

Dell Vostro 5590
Posted: 6/3/2020 3:00 PM

I cant open the program, I keep getting CodeMeterAct5000310:40


Dinesat Pro 10

(i.e. Dinesat Pro Radio 10 v10.1.1.1 USB / Windows 10 x64 / i7-840 8GB RAM / Creative Audigy ZS)
Posted: 6/3/2020 3:20 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 5

I cant open the program, I keep getting CodeMeterAct5000310:40


Dinesat Pro 10 

- Red Hot Nation


 


Please send permanent team viewer credentials to techsupport@hardata.com in order to get a fix for your installation.


Please don't forget to add a screenshot or picture of the error at the email for a faster response.

Dell Vostro 5590
Posted: 7/6/2020 2:50 PM
  • 132.90
  • ID: 887
  • Join Date: 7/6/2020
  • Location:
  • Posts: 1

¡Hola buenos dias! el dinesat me tira el siguiente error:



Se requiere una de las siguientes licencias:




CodeMeterAct 5000310: 40




Motivo de la falla: el contador de acceso de la empresa es cero: el cifrado / descifrado




no puede ser operado, error 38.


Por favor, ayuda, es de una radio el día y estamos sin salir al aire!

 les dejo mi numero de telefono

 

(Si quieren Teamviewer, se los paso por priv)

----------------------

Telefono: +54 235695999

--------------------------
Dinesat Pro Radio 11 / Win 7 x86
Posted: 7/6/2020 2:59 PM
  • R.E.L.
  • ID: 2
  • Join Date: 10/18/2012
  • Location: , Argentina
  • Posts: 5

¡Hola buenos dias! el dinesat me tira el siguiente error:



Se requiere una de las siguientes licencias:




CodeMeterAct 5000310: 40




Motivo de la falla: el contador de acceso de la empresa es cero: el cifrado / descifrado




no puede ser operado, error 38.


Por favor, ayuda, es de una radio el día y estamos sin salir al aire!

 les dejo mi numero de telefono

 

(Si quieren Teamviewer, se los paso por priv)

----------------------

Telefono: +54 235695999

--------------------------

- 132.90


 

Please send this info and team viewer credentials to techsupport @ hardata.com for further assistance
Dell Vostro 5590
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